Refund Policy

1. Prior Testing Via Free Trial

To ensure complete customer satisfaction and hardware compatibility, IPTV Zoro offers a comprehensive 24-Hour Free Trial prior to subscription purchase. We strongly encourage all prospective subscribers to request a test line to confirm network throughput, stream stability, and player compatibility before placing an order.

2. Technical Issue Resolution

Because IPTV subscriptions involve digital credential delivery that activates immediately upon order completion, refund requests must follow our standard technical review:

• If you encounter connection issues, stream failure, or credential errors, you must first report the incident to our support team within 7 days of purchase.
• Our technical support staff will attempt to diagnose and resolve the issue (such as playlist re-indexing, alternative server ports, or player configuration assistance).

3. Refund Eligibility

If our support team verifies that the service cannot be established due to an unresolvable server-side failure on our network, a pro-rated or full refund will be processed to the original payment method.

4. Non-Refundable Circumstances

Refunds are not granted under the following conditions:

• Insufficient local ISP download speed or local Wi-Fi congestion.
• Incompatibility with unapproved or unsupported third-party hardware.
• Temporary ISP-level throttling or blocks where the user declines to utilize standard recommended network configurations.

5. How to Initiate a Request

Contact our dedicated support desk at support@iptvzoro.com with your order number, account email, and details of the technical error encountered.