Dedicated Assistance
IPTV Zoro Support Center
Need help setting up your device, verifying credentials, or resolving buffering? Choose an assistance path below.
Assistance Channels
We are here to help you stay connected
Setup & Installation Help
Step-by-step instructions for Downloader, TiviMate, Smart TV apps, and M3U playlists.
Account & Credentials
Retrieve your login credentials, verify your active period, or update payment information.
Technical Troubleshooting
Resolve buffering, audio sync, EPG timezone adjustments, or network configuration issues.
Direct Contact & Ticket Submission
Please include your registered account email and device type so our team can expedite technical review.
Support hours: 08:00 to 23:00 GMT.
Common Questions
Frequently asked questions
Straightforward answers to the most common pre-purchase and technical questions.
How are my credentials delivered after ordering?
Credentials and setup details are dispatched to your provided email address following order confirmation. Please check your inbox and spam folders for your login details.
What internet connection is recommended for HD and 4K streams?
A stable broadband connection is recommended for consistent stream playback. For the most dependable performance on high-definition and 4K streams, connecting your streaming device via Ethernet cable or a strong 5GHz Wi-Fi network is advised.
Can I use one subscription on multiple devices?
You can install and configure your playlist on multiple devices (such as a living room TV and smartphone), with viewing intended for one device at a time.
Do I need special hardware to use IPTV Zoro?
No proprietary boxes are required. IPTV Zoro works on existing Smart TVs (Samsung, LG, Android TV), Amazon Firesticks, Apple TV, PCs, and smartphones via supported media player apps.
What media player applications are supported?
Any modern player that accepts Xtream Codes API or M3U URLs. Common favorites include TiviMate, IPTV Smarters Pro, IBO Player, XCIPTV, and VLC Media Player.
What is your refund policy?
We encourage all prospective subscribers to test our 24-hour free trial first. If technical issues cannot be resolved by our support team, refund inquiries are handled in accordance with our documented refund policy.